Frequently Asked Questions regarding the digital Journal
In what format is the digital Journal available?
FlippingBook, an online interactive format that matches the printed Journal. With a FlippingBook you can zoom in and out on text and images, search text, and easily follow links to participating authors and advertisers. You can read online, or download PDFs of issues to read offline. Your Journal will be with you, wherever you are!
What hardware and software do I need?
You can access the digital Journal:
- Online using a desktop computer (including laptops) with a current Mac/Windows/Chromebook operating system and web browser
- Online on a mobile device (tablet or smartphone) with Safari/Chrome browsers (iOS) or Chrome/built-in browsers (Android) offline as a PDF file, downloaded from the FlippingBook publication page. Most systems will have a method of viewing PDFs pre-installed but if not, all systems have access to free PDF viewing software.
N.B Kindle Fire tablets have restrictions on opening encrypted PDFs and so the default PDF viewer will not open the Journal – a third-party viewer capable of viewing encrypted files will be required. We recommend "qPDF Viewer" which is available from the Amazon Appstore. At the time of writing it costs £0.64 to purchase this app.
Can I try a digital Journal before I buy?
You can access a free ‘try-before-you-buy’ issue to see whether it works for you on your device, and to get an idea of what the digital Journal format looks like. We strongly recommend that you do this before subscribing.
Go to https://cld.bz/wyzBRTo/ and use the log-in email@example.com. The password is 9sapjpj6. Untick the ‘Remember me’ checkbox on the login page. The PDF that you can download of this free issue has been watermarked – the PDF of paid-for issues is not. See question below “How do I download the Journal as a PDF for offline viewing?”. The password to open this sample PDF is jWSD955.
How do I increase the page size?
- On a desktop computer – to zoom in on the page, double-click the page to open the page in ‘single page’ view. At the bottom a zoom slider appears where you can adjust the zoom level. Double click the page again to go back to ‘double page’ view. Alternatively, click the icon to bring up the zoom level slider.
- On a mobile device – double tap the page to zoom in and again to zoom out. Alternatively use ‘pinch and zoom’ to zoom in and out.
Can I access the Journal when I am offline?
Yes, once you have first downloaded it from the FlippingBook publication page – the PDF can then be viewed offline.
How do I download the Journal as a PDF for offline viewing?
First log-in to view the FlippingBook publication in your web browser. Once logged in:
- On desktop computers – click on the icon at the bottom of the screen and then click the link to download the PDF file.
- On mobile devices – click on the icon in the top left of the screen and then in the sidebar that opens up the PDF is at the top – click to download.
Once the PDF is downloaded to your system open it in your PDF viewing software. Before you can view the file you will need to enter the password – this is to protect the file from being shared to those who have not paid to access it.
Can I print articles?
You can’t print the articles from FlippingBook however if you download the PDF you can print pages from that.
Can I access the digital Journal from multiple devices?
Yes, you can use your email login and password from each device you want to use.
When is the digital Journal published?
We aim to publish it at the same time as the print version, so if you have a combined subscription you should get both versions at roughly the same time, give or take a day or two.
How quickly do I get access once I subscribe to buy an issue?
We aim to ensure you have access as quickly as possible, preferably within 1–2 working days. It’s not instant because there is a significant manual element to the processing of orders and the Journal is run by volunteers. If you are purchasing, or subscribing to, a forthcoming issue then you will not have access until the publication date.
How do I access the digital Journal once purchased?
Once your initial order is processed you will receive an email from FlippingBook Cloud (firstname.lastname@example.org) with your unique username and password for accessing FlippingBooks of the Journal. That will be followed by an email from email@example.com with an invite to view your purchased issue(s). For subsequent issues you will receive emails from firstname.lastname@example.org advising you that a new issue is available to view. To ensure there are no delays in you receiving this information we suggest that after you subscribe you add the following email addresses to the safe sender/whitelist feature of your email software (check the instructions for your software); email@example.com, firstname.lastname@example.org and email@example.com.
When you receive an invitation email to view a Journal online, click the cover image to open the publication. If you are not already logged-in to FlippingBook you will need to enter your email address and your password. These will be used to access all of your digital Journals until changed. If you are copying and pasting your email address/password into the box please ensure no spaces are included before or after, just the email address/password.
Is the email address I submit when I purchase a digital Journal subscription (or individual copy) important?
Yes, your unique password will only work with this email address.
What if I forget, or wish to change my password?
If you forget your password you can click the ‘Forgot Password?’ link on http://cld.bz/. Enter your email address and a new password will be emailed to you at that address.
You can choose to change your password to something of your choosing by logging in to http://cld.bz/ and then clicking on the Account link at the top of the page. Enter your new password twice and save the changes as prompted.
What happens if I change my email address?
You need to contact us at firstname.lastname@example.org telling us both your old and new email addresses so that we can ensure that any issues you subscribed to via your old address will be made accessible via your new one. You will receive a new password. Before you use it, you will need to log-out of your old credentials in order to log-in with your new credentials – see the next question ‘How do I log-out of FlippingBook?’. If you have difficulty logging on with your new email and password, clear the browser’s cache and try again.
How do I log-out of FlippingBook?
If you are logged in to FlippingBook as one user and need to log in as a different user (for example, if you have changed your email address or are subscribing after saving the sample issue credentials) then go to http://cld.bz/. This will take you to the ‘dashboard’ for the user you are logged in as. Click on the username in the top right hand corner to get a log-out option. Next time you visit any FlippingBook pages you will be required to log-in; use your new email address and/or password to do so.
To which issues can I get access?
All issues of the Journal will be published in FlippingBook format from now on, alongside the print version. You can subscribe at any time. We started digitising the Journal with issue J251, so individual back issues from that issue onward are also available to purchase.
How much does the digital Journal cost?
The price of the electronic Journal is the same as the UK print version. For overseas customers, the electronic version works out significantly less expensive than the print version because we do not have to add overseas postage costs.
Can I purchase it from anywhere in the world?
The digital Journal can be purchased from within the UK and anywhere worldwide that is outside the European Union. Due to 2015 EU Digital Content VAT rules we are currently in the regrettable position where we cannot sell digital Journals to customers within the EU – other than UK.
What if I want both digital and print versions?
We offer a combined subscription that includes both electronic and print versions at a very attractive combined price. UK Guild Bulk subscribers have access to special rates through their local guild.
Is the digital Journal only available on subscription or can I buy single digital issues?
We can supply individual digital issues from issue J251 onward. We have no plans to digitalise earlier back issues, we do not have the necessary copyright permissions. For best value, we recommend taking out a subscription.
Is the content the same as the print version?
Yes. However, the digital Journal also includes features, such as live web links and searchable text, which are not possible in the print version. Please be aware that in older issues, some URLs may not work if, for example, the destination page is no longer online.
Will the copyright be the same as for the print version of the Journal?
Yes, it is exactly the same Journal with the same copyrights.
What happens when my subscription ends?
You can continue to access the issues of the digital Journal that you have purchased previously, however you will not be invited to access any new issues.
What happens if I restart my subscription?
You will be able to access both the issues that you purchased previously and the new issues from the restart of your subscription. If your email address has changed in the meantime, you need to let us know here: email@example.com.
If there was a gap in your subscription then any issues that were published during that gap will not be accessible to you. You may wish to purchase them as individual back issues.
How do I get technical support if there is a problem?
First, please this FAQ in its entirety. Then, if your query has still not been answered:
- Technical queries should be sent to firstname.lastname@example.org stating on what device you are having the problem, the operating system (including version) and the web browser (including version) you are using.
- Subscription queries should be sent to email@example.com. Other questions should be sent to firstname.lastname@example.org.